IBPS · Central
आईबीपीएस क्लर्क / ग्राहक सेवा सहयोगीIBPS Clerk / Customer Service Associate (CRP CSA)
Recruitment for Clerk / Customer Service Associate, conducted by IBPS.
Eligibility & key facts
- Qualification
- Bachelor's degree · Any streamFinal-year / awaiting-result candidates cannot apply.
- Age
- 20–28 years as on 01 Aug 2026Born between 02 Aug 1998 and 01 Aug 2006 (General category; relaxed categories below).Reckoned per: 1 August of the recruitment year — confirmed for CRP CSA-XVI (cut-off 01-08-2026) from the notification itself, not just the historical pattern. Re-verify against each new CRP notification..
- Additional requirement (mandatory)
- Candidate must already hold the graduation mark-sheet/degree certificate — with the final result declared by the Board/University — on or before the closing date for registration (21.08.2026 for CRP CSA-XVI).Unlike SSC CHSL, IBPS CRP-CSA does NOT allow final-year/awaiting-result candidates to apply. The notice requires 'valid Mark-sheet / Degree Certificate that he/she is a graduate on the day he/she registers' and states the final result must have been declared on or before the cut-off date — mere appearance in the qualifying exam is not sufficient. (CRP CSA-XVI notice, Clause B.VI and Note 1-2 thereunder)
- Additional requirement (mandatory)
- Computer literacyOperating and working knowledge of computer systems is a mandatory qualification.
- Additional requirement (mandatory)
- Proficiency in the official/local language of the State/UT applied forA qualifying-only local language test must be cleared before confirmation; exempted if the language was studied as a subject up to 10th/12th standard. Does not affect selection merit, but is mandatory for confirmation of appointment.
- Nationality
- Indian citizen
- Domicile
- Whether a domicile certificate is required is not stated on this record — check the official notification.
- Attempts
- No attempt limit specified, subject to continuing to meet the age and other eligibility conditions.
Upper age limit by category
| Category | Relaxation | Upper limit |
|---|---|---|
| General (no relaxation) | — | 28 |
| OBC | +3 yr | 31 |
| SC / ST | +5 yr | 33 |
| PwDFlat 10 years for Persons with Benchmark Disabilities, regardless of category (CRP CSA-XVI notice, Clause B.II, Sr. No. 3). See the PwBD conflict in provenance.conflicts. | +10 yr | 38 |
| Ex-servicemenActual period of service rendered in the Armed Forces + 3 years, subject to a maximum age limit of 50 years. Cumulative with one other applicable category relaxation (SC/ST/OBC), per the notice's cumulation note. | Service deducted from age, +3 yr formula | Up to 50 |
| SC / ST + disabled-ex-servicemanDisabled Ex-Servicemen (DESM) belonging to SC/ST get 8 years' relaxation (beyond service deduction) instead of the standard 3, subject to the same 50-year cap. (CRP CSA-XVI notice, Clause B.II, Sr. No. 4) | Service deducted from age, +8 yr formula | Up to 50 |
| General / EWS + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 35 years for General/EWS. (CRP CSA-XVI notice, Clause B.II, Sr. No. 5) | +7 yr | 35 |
| OBC + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 38 years for OBC (Non-Creamy Layer). | +10 yr | 38 |
| SC / ST + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 40 years for SC/ST. | +12 yr | 40 |
Relaxations do not stack — the single highest that applies to you is used. Ex-servicemen: your military service is deducted from your age; the notification’s formula, not a flat number of years, decides the result.
Important dates — 2027-28 cycle
- 01 AugNotification
- 01 AugApplications open
- 21 AugApplications close
- Sep 2026Pre-Examination TrainingNext up
- Sep 2026Preliminary call letter download
- Oct 2026Preliminary Examination
- Nov 2026Preliminary result
- Nov 2026Main call letter download
- Dec 2026Main Examination
- Mar 2027Provisional Allotment
| Notification date | 01 Aug 2026 |
|---|---|
| Applications open | 01 Aug 2026 |
| Applications close | 21 Aug 2026 |
| Exam dates | Tentative month-wise schedule — see Important dates above |
| Exam mode | Written examination (CBT) |
| Vacancies | 11,403 |
| Applies to | Fee | Note |
|---|---|---|
| SC / ST / Ex-servicemen | ₹175 | Also applies to PwBD and Disabled Ex-servicemen (DESM) candidates. |
| PwD | ₹175 | PwBD candidates pay the concessional fee. See the PwBD conflict in provenance.conflicts. |
| General / EWS / OBC | ₹850 | — |
Selection process
Preliminary Examinationप्रारंभिक परीक्षा
WrittenEach section is individually timed. Qualifying only — used to shortlist candidates for Mains, does not count toward the final merit list.
Main Examinationमुख्य परीक्षा
WrittenCounts to merit160 questions / 200 marks / 125 minutes: General/Financial Awareness (40Q/50M/20 min), General English (40Q/40M/35 min), Reasoning Ability (40Q/60M/35 min) and Quantitative Aptitude (40Q/50M/35 min). There is no separate Computer Aptitude section in this cycle. A wrong answer costs one-fourth of that question's marks — 0.3125 in Awareness & Quantitative Aptitude (1.25-mark questions), 0.25 in General English (1-mark), 0.375 in Reasoning (1.5-mark); a blank answer carries no penalty. Both a minimum score in each test and a minimum total score apply, with cut-offs decided by IBPS against category-wise vacancies. Final merit is based on Mains marks alone — no interview.
- Final merit
- Mains marks only — there is no interview for Clerk recruitment. Prelims is qualifying only.
- Tie broken by
- Date of birth, with the candidate senior in age placed above the candidate junior in age
Exam pattern & pay
| Section | Questions | Marks |
|---|---|---|
| English Language | 30 | 30 |
| Numerical Ability | 35 | 35 |
| Reasoning Ability | 35 | 35 |
| Total | 100 | 100 |
- English Language30 mk · 30 Q · 20 min(30%)
- Numerical Ability35 mk · 35 Q · 20 min(35%)
- Reasoning Ability35 mk · 35 Q · 20 min(35%)
Each section is individually timed. Qualifying only — used to shortlist candidates for Mains, does not count toward the final merit list.
| Section | Questions | Marks |
|---|---|---|
| General / Financial Awareness | 40 | 50 |
| General English | 40 | 40 |
| Reasoning Ability | 40 | 60 |
| Quantitative Aptitude | 40 | 50 |
| Total | 160 | 200 |
- General / Financial Awareness50 mk · 40 Q · 20 min(25%)
- General English40 mk · 40 Q · 35 min(20%)
- Reasoning Ability60 mk · 40 Q · 35 min(30%)
- Quantitative Aptitude50 mk · 40 Q · 35 min(25%)
160 questions / 200 marks / 125 minutes: General/Financial Awareness (40Q/50M/20 min), General English (40Q/40M/35 min), Reasoning Ability (40Q/60M/35 min) and Quantitative Aptitude (40Q/50M/35 min). There is no separate Computer Aptitude section in this cycle. A wrong answer costs one-fourth of that question's marks — 0.3125 in Awareness & Quantitative Aptitude (1.25-mark questions), 0.25 in General English (1-mark), 0.375 in Reasoning (1.5-mark); a blank answer carries no penalty. Both a minimum score in each test and a minimum total score apply, with cut-offs decided by IBPS against category-wise vacancies. Final merit is based on Mains marks alone — no interview.
Clerk / Customer Service Associate
₹24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 (per the 12th Bipartite Settlement)
₹30,000 – ₹38,000/month in hand
Approximate — varies by bank, posting city (HRA/CCA) and allowances.
| Post | Pay level | Pay scale (₹) | In-hand (₹/month, approx.) |
|---|---|---|---|
| Clerk / Customer Service Associate | — | 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 (per the 12th Bipartite Settlement) | 30,000–38,000 |
Frequently asked
What is the age limit for IBPS Clerk?
You must be 20 to 28 years old as on 01 Aug 2026 — born between 02 Aug 1998 and 01 Aug 2006. Category relaxation: OBC +3, SC / ST +5, PwD +10, General / EWS +7, OBC +10, SC / ST +12. Ex-servicemen have their military service deducted from their age instead of a flat relaxation.
What qualification do I need?
A a Bachelor's degree. Final-year / awaiting-result candidates cannot apply. Also mandatory: candidate must already hold the graduation mark-sheet/degree certificate — with the final result declared by the board/university — on or before the closing date for registration (21.08.2026 for crp csa-xvi).; computer literacy; proficiency in the official/local language of the state/ut applied for.
Is IBPS Clerk open to Persons with Disabilities?
Yes. There is 4% horizontal reservation for Persons with Benchmark Disabilities on identified posts — check the notification's identified-disability list for your post.
What is the selection process?
2 stages: Preliminary Examination → Main Examination. Marks toward final merit come only from the Main Examination. Preliminary Examination is qualifying (pass/fail) only. Final merit basis: Mains marks only — there is no interview for Clerk recruitment. Prelims is qualifying only..
How much is the application fee?
For the 2027-28 cycle the fee varies by category:
| Applies to | Fee | Note |
|---|---|---|
| SC / ST / Ex-servicemen | ₹175 | Also applies to PwBD and Disabled Ex-servicemen (DESM) candidates. |
| PwD | ₹175 | PwBD candidates pay the concessional fee. See the PwBD conflict in provenance.conflicts. |
| General / EWS / OBC | ₹850 | — |
What is the in-hand salary for Clerk / Customer Service Associate?
Approximately ₹30,000–₹38,000 a month. Approximate — varies by bank, posting city (HRA/CCA) and allowances.
Is there negative marking?
It varies by paper/session on this exam — each paper's exact scheme is listed in the exam-pattern section above.
Do I need a domicile certificate?
Whether a domicile certificate is required is not stated on this record — check the official notification.
How many attempts are allowed?
No attempt limit specified, subject to continuing to meet the age and other eligibility conditions.
Not sure you qualify for IBPS Clerk?
Answer a few questions about your age, qualification and category — the Finder checks you against every exam we track, right on your phone, nothing sent anywhere.