IBPS · Central
आईबीपीएस क्लर्क / ग्राहक सेवा सहयोगीIBPS Clerk / Customer Service Associate (CRP CSA)
Recruitment for Clerk / Customer Service Associate, conducted by IBPS.
Eligibility & key facts
- Qualification
- Bachelor's degree · Any streamFinal-year / awaiting-result candidates cannot apply.
- Age
- 20–28 years as on 01 Aug 2026Born between 02 Aug 1998 and 01 Aug 2006 (General category; relaxed categories below).Reckoned per: 1 August of the recruitment year — confirmed for CRP CSA-XVI (cut-off 01-08-2026) from the notification itself, not just the historical pattern. Re-verify against each new CRP notification..
- Additional requirement (mandatory)
- Candidate must already hold the graduation mark-sheet/degree certificate — with the final result declared by the Board/University — on or before the closing date for registration (21.08.2026 for CRP CSA-XVI).Unlike SSC CHSL, IBPS CRP-CSA does NOT allow final-year/awaiting-result candidates to apply. The notice requires 'valid Mark-sheet / Degree Certificate that he/she is a graduate on the day he/she registers' and states the final result must have been declared on or before the cut-off date — mere appearance in the qualifying exam is not sufficient. (CRP CSA-XVI notice, Clause B.VI and Note 1-2 thereunder)
- Additional requirement (mandatory)
- Computer literacyOperating and working knowledge of computer systems is a mandatory qualification.
- Additional requirement (mandatory)
- Proficiency in the official/local language of the State/UT applied forA qualifying-only local language test must be cleared before confirmation; exempted if the language was studied as a subject up to 10th/12th standard. Does not affect selection merit, but is mandatory for confirmation of appointment.
- Nationality
- Indian citizen
- Domicile
- Whether a domicile certificate is required is not stated on this record — check the official notification.
- Attempts
- No attempt limit specified, subject to continuing to meet the age and other eligibility conditions.
Upper age limit by category
| Category | Relaxation | Upper limit |
|---|---|---|
| General (no relaxation) | — | 28 |
| OBC | +3 yr | 31 |
| SC / ST | +5 yr | 33 |
| PwDFlat 10 years for Persons with Benchmark Disabilities, regardless of category (CRP CSA-XVI notice, Clause B.II, Sr. No. 3). See the PwBD conflict in provenance.conflicts. | +10 yr | 38 |
| Ex-servicemenActual period of service rendered in the Armed Forces + 3 years, subject to a maximum age limit of 50 years. Cumulative with one other applicable category relaxation (SC/ST/OBC), per the notice's cumulation note. | Service deducted from age, +3 yr formula | Up to 50 |
| SC / ST + disabled-ex-servicemanDisabled Ex-Servicemen (DESM) belonging to SC/ST get 8 years' relaxation (beyond service deduction) instead of the standard 3, subject to the same 50-year cap. (CRP CSA-XVI notice, Clause B.II, Sr. No. 4) | Service deducted from age, +8 yr formula | Up to 50 |
| General / EWS + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 35 years for General/EWS. (CRP CSA-XVI notice, Clause B.II, Sr. No. 5) | +7 yr | 35 |
| OBC + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 38 years for OBC (Non-Creamy Layer). | +10 yr | 38 |
| SC / ST + widow-divorced-separated-womanWidows, divorced women and women legally separated from their husbands who have not remarried: age concession up to 40 years for SC/ST. | +12 yr | 40 |
Relaxations do not stack — the single highest that applies to you is used. Ex-servicemen: your military service is deducted from your age; the notification’s formula, not a flat number of years, decides the result.
Important dates — 2027-28 cycle
- 01 AugNotification
- 01 AugApplications open
- 21 AugApplications close
- Sep 2026Pre-Examination TrainingNext up
- Sep 2026Preliminary call letter download
- Oct 2026Preliminary Examination
- Nov 2026Preliminary result
- Nov 2026Main call letter download
- Dec 2026Main Examination
- Mar 2027Provisional Allotment
| Notification date | 01 Aug 2026 |
|---|---|
| Applications open | 01 Aug 2026 |
| Applications close | 21 Aug 2026 |
| Exam dates | Tentative month-wise schedule — see Important dates above |
| Exam mode | Written examination (CBT) |
| Vacancies | 11,403 |
| Applies to | Fee | Note |
|---|---|---|
| SC / ST / Ex-servicemen | ₹175 | Also applies to PwBD and Disabled Ex-servicemen (DESM) candidates. |
| PwD | ₹175 | PwBD candidates pay the concessional fee. See the PwBD conflict in provenance.conflicts. |
| General / EWS / OBC | ₹850 | — |
Selection process
Preliminary Examinationप्रारंभिक परीक्षा
WrittenEach section is individually timed. Qualifying only — used to shortlist candidates for Mains, does not count toward the final merit list.
Main Examinationमुख्य परीक्षा
WrittenCounts to merit160 questions / 200 marks / 125 minutes: General/Financial Awareness (40Q/50M/20 min), General English (40Q/40M/35 min), Reasoning Ability (40Q/60M/35 min) and Quantitative Aptitude (40Q/50M/35 min). There is no separate Computer Aptitude section in this cycle. A wrong answer costs one-fourth of that question's marks — 0.3125 in Awareness & Quantitative Aptitude (1.25-mark questions), 0.25 in General English (1-mark), 0.375 in Reasoning (1.5-mark); a blank answer carries no penalty. Both a minimum score in each test and a minimum total score apply, with cut-offs decided by IBPS against category-wise vacancies. Final merit is based on Mains marks alone — no interview.
- Final merit
- Mains marks only — there is no interview for Clerk recruitment. Prelims is qualifying only.
- Tie broken by
- Date of birth, with the candidate senior in age placed above the candidate junior in age
Exam pattern & pay
| Section | Questions | Marks |
|---|---|---|
| English Language | 30 | 30 |
| Numerical Ability | 35 | 35 |
| Reasoning Ability | 35 | 35 |
| Total | 100 | 100 |
- English Language30 mk · 30 Q · 20 min(30%)
- Numerical Ability35 mk · 35 Q · 20 min(35%)
- Reasoning Ability35 mk · 35 Q · 20 min(35%)
Each section is individually timed. Qualifying only — used to shortlist candidates for Mains, does not count toward the final merit list.
| Section | Questions | Marks |
|---|---|---|
| General / Financial Awareness | 40 | 50 |
| General English | 40 | 40 |
| Reasoning Ability | 40 | 60 |
| Quantitative Aptitude | 40 | 50 |
| Total | 160 | 200 |
- General / Financial Awareness50 mk · 40 Q · 20 min(25%)
- General English40 mk · 40 Q · 35 min(20%)
- Reasoning Ability60 mk · 40 Q · 35 min(30%)
- Quantitative Aptitude50 mk · 40 Q · 35 min(25%)
160 questions / 200 marks / 125 minutes: General/Financial Awareness (40Q/50M/20 min), General English (40Q/40M/35 min), Reasoning Ability (40Q/60M/35 min) and Quantitative Aptitude (40Q/50M/35 min). There is no separate Computer Aptitude section in this cycle. A wrong answer costs one-fourth of that question's marks — 0.3125 in Awareness & Quantitative Aptitude (1.25-mark questions), 0.25 in General English (1-mark), 0.375 in Reasoning (1.5-mark); a blank answer carries no penalty. Both a minimum score in each test and a minimum total score apply, with cut-offs decided by IBPS against category-wise vacancies. Final merit is based on Mains marks alone — no interview.
Clerk / Customer Service Associate
₹24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 (per the 12th Bipartite Settlement)
₹30,000 – ₹38,000/month in hand
Approximate — varies by bank, posting city (HRA/CCA) and allowances.
| Post | Pay level | Pay scale (₹) | In-hand (₹/month, approx.) |
|---|---|---|---|
| Clerk / Customer Service Associate | — | 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 (per the 12th Bipartite Settlement) | 30,000–38,000 |